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Returns & Exchanges
At Max and Lily, we want you to love your home. If you are not completely satisfied with your purchase, you can return eligible items within 30 days of delivery in their original packaging.
1
Initiate Your Request
Visit our online returns portal with your order number and zip code to start the process.
2
Print Shipping Label
Once approved, download and print your prepaid return shipping label and packing slip.
3
Package Your Item
Carefully disassemble the furniture and pack it back into its original box to ensure safe transit.
4
Drop Off and Refund
Drop the package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing