Frequently Asked Questions
Everything you need to know about your Max and Lily shopping experience.
What is the standard shipping timeframe for furniture orders?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes between 3 to 7 business days to arrive at your doorstep.
What materials are used in Max and Lily furniture?
We prioritize quality and safety by using solid New Zealand pine wood and non-toxic, low-VOC finishes to ensure a healthy environment for your home.
What is your return policy for home decor and furniture?
We offer a 30-day return policy on all items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Do you offer assembly services for your bunk beds and lofts?
While our products are designed for easy DIY assembly with detailed instructions included, we also partner with third-party assembly services that can be added at checkout in select regions.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer flexible financing options through partners like Affirm and Shop Pay.
Are your products safety tested?
Yes, all Max and Lily furniture meets or exceeds Federal safety standards for children’s furniture, including ASTM and CPSC certifications for structural integrity and lead content.